Frequently asked questions

Only the ones the services in your plan need. Each service page on this site lists the Seller Central sections it works in. You see the exact list in Seller Central before you confirm.

Only the people assigned to your account, each using their own identity-verified Amazon login. Our administrator controls this in the Solution Provider Portal's Permissions Manager, and access is removed within one business day when someone leaves your account team.

Amazon data is handled under our Data Security policy: role-based access, mandatory multi-factor authentication, encrypted storage, PII deleted no later than 30 days after order delivery, and incident notification to Amazon within 24 hours. The full summary is on our Data Security page.

No. Every account we manage belongs to and is controlled by the seller. We do not take equity, we do not operate accounts on behalf of passive investors, and we do not resell inventory.

Stafford, Texas. Clients are private-label brands, manufacturers selling in the US, Canada, UK and EU.

Month to month with 30 days' notice. There is no setup fee for standard onboarding.

A weekly operations report every Monday and a monthly business review call. Anything that threatens account health is reported the same day.

No, and we would be cautious of anyone who does. We guarantee the work on each service page, delivered on schedule and documented weekly. Case studies show what that work has produced for other sellers.

Yes. The Operations plan is designed for sellers who keep advertising in-house or with another agency.

You remove our access in Seller Central, we remove your account from our systems, delete Amazon Information under our retention policy, and send a closing report.