Service
Account Health & Compliance Management
An Amazon account can be deactivated over a metric that drifted for two weeks unnoticed. This service exists so that never happens to you.
The work
What we do
- Check the Account Health dashboard every business day: Order Defect Rate, Late Shipment Rate, Cancellation Rate, Valid Tracking Rate, Invoice Defect Rate, policy compliance and the Account Health Rating.
- Read and act on every performance notification within one business day.
- Prepare plans of action and appeals for listing suppressions, ASIN removals and account deactivations, and submit them on your behalf.
- Manage Compliance Central: upload safety, testing and certification documents when Amazon requests them, and track document expiry.
- Review regulated-product order flags and advise on hazmat, dangerous goods and restricted category requirements.
- Maintain seller configuration, shipping and tax settings so they match Amazon policy and your business rules.
- Manage your Business Planner and track Amazon's growth recommendations.
- Open and manage Seller Support cases, and keep a log of every case number and outcome.
- Track SAFE-T claim outcomes, A-to-z claims and refund activity for your monthly report.
Permissions
Seller Central sections we work in
You see the exact list in Seller Central before you confirm.
- Account Health
- Performance Notifications
- Compliance Central
- Regulated Products
- Seller Configuration
- Business Planner
- Manage Your Cases
- Manage SAFE-T Claims
- Refunds
- Operations Report
Deliverables
What you receive
Same-day alert for any account health warning
Weekly account health summary in your operations report
Written plans of action, reviewed with you before submission
A compliance document register with expiry dates
Case studies
Results
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Tell us about your account
We reply within one business day.